Consumer Reports recently released their results from a survey of over 35,000 participants and Howard Johnson racked up the most complaints of any chain with 55% of respondants reporting some kind of problem during their stay. According to the survey their beds also suck. Ritz-Carlton was the highest rated in overall satisfaction followed by Homewood Suites and SpringHill Suites. Of the budget hotels, Microtel scored highest. Ironically, the survey found that the cheaper the hotel the more likely they were to offer free amenities like breakfast and internet access (60% of high-end hotels charge for internet access compared to just 10% at budget hotels). The survey also found that as both business and leisure travel continues to rise, so do prices, with fewer vacancies (and bargains) available.
(thanks hotel hotsheet)